Question 1

Do your installations comply with Building Regulations?

Accepted Answer

Yes. All our window and door installations are completed to current UK Building Regulations standards. We provide all relevant compliance documentation on completion — important if you ever sell your property.

Question 2

Are you insured?

Accepted Answer

All work is carried out by professional glaziers. Please call us directly if you have any specific questions about our coverage before booking.

Question 3

What areas of London do you cover?

Accepted Answer

We cover all of Greater London and Surrey, with particular focus on West London, South London, Brentford, Ealing, Hounslow, Richmond, Wimbledon, and surrounding areas. Call us to confirm coverage for your postcode.

Question 4

Do you offer free quotes?

Accepted Answer

Yes. All quotes are completely free and come with no obligation. For larger projects such as window installations or bi-fold doors, we offer a free home survey so we can measure accurately and provide a fixed price.

Question 5

How quickly can you respond to an emergency?

Accepted Answer

Our emergency glazing team is available 24 hours a day, 7 days a week, including bank holidays. We aim to be on-site within 2 hours of your call for all genuine glazing emergencies.

Question 6

Do you charge a call-out fee?

Accepted Answer

We do not charge a call-out fee for standard bookings. Emergency call-outs outside normal hours carry a small supplement, which we always advise you of before confirming.

Question 7

Are you insured?

Accepted Answer

Yes. We carry full public liability insurance on every job. All work is completed by qualified, insured glaziers to current UK Building Regulations standards. Materials are covered by the relevant manufacturer warranty.

Question 8

Do I need planning permission for new windows or doors?

Accepted Answer

In most cases, replacing windows and doors like-for-like does not require planning permission. If your property is listed, in a conservation area, or if you are making significant changes to the appearance, permission may be needed. We advise during your free survey.

Question 9

What is a sealed unit and why does it fail?

Accepted Answer

A sealed unit is the double or triple glazed glass panel within a window frame. They fail when the seal around the edge breaks down, allowing moisture to enter between the panes — causing the characteristic misting or condensation. The unit can be replaced without changing the frame.

Question 10

Can you match glass to my existing windows?

Accepted Answer

Yes. We carry a wide range of glass types and can source specific specifications to match existing windows precisely — including obscure patterns, tinted glass, and heritage-style glazing bars.

Question 11

Do you work on weekends?

Accepted Answer

Yes. We work Monday to Saturday, with Sunday appointments available on request. Our emergency team is available 24/7 including weekends and bank holidays.

Question 12

What payment methods do you accept?

Accepted Answer

We accept bank transfer, all major credit and debit cards, and cash. For larger installations we typically request a deposit with the balance due on satisfactory completion.

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