Privacy Policy

1. Who We Are

BuilderFix Glazing ("we", "our", "us") is a glazing and glass specialist company registered in England and Wales, operating from London,Middlesex. This Privacy Policy explains how we collect, use, and protect the personal data you provide to us.

2. Data We Collect

We collect the following types of personal data:

• Contact information: name, email address, phone number, and postal address or postcode
• Enquiry details: the service you require, your preferred appointment date, and any message or description you provide
• Usage data: technical information about how you use our website, including IP address, browser type, and pages visited (collected via cookies)

3. How We Use Your Data

We use your data to:

• Respond to your enquiry and provide a quote
• Schedule and manage your appointment
• Send appointment reminders and follow-up communications
• Improve our website and services
• Comply with our legal obligations

4. Legal Basis for Processing

We process your data on the basis of: (a) your consent when you submit an enquiry form; (b) the performance of a contract when you engage our services; and (c) legitimate interests in improving our business and communicating with existing customers.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business (such as email providers and CRM software), under strict data processing agreements.

6. Data Retention

We retain your personal data for a maximum of 7 years following your last interaction with us, in line with our legal and accounting obligations. You may request deletion of your data at any time (see Your Rights below).

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

To exercise any of these rights, please contact us at salehinia.i@gmail.com.

8. Cookies

We use essential and analytical cookies on our website. Please see our Cookie Policy for full details.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at salehinia.i@gmail.com or 07385 823063.